QUICKCHART INC. PRIVACY POLICY

Last Modified: 31 March 2024

 

We Respect Your Privacy

QuickChart Inc. approaches our communications with you, including on the Internet, with respect for, and commitment to protecting, your privacy rights. We hope that this disclosure will help increase your confidence in how we collect, protect, use and share information through our Services, and enhance your experience on the Internet. Please note that by visiting our website or using our Services in any manner, you are accepting the practices described in this Policy.

This Policy describes how we collect, protect, use and share information gathered about you, including on our web-based application known as QuickChart (the “App”) and any other platform, website, products, and services made available (the “Services”) by QuickChart Inc., a corporation incorporated under the federal laws of Canada (referred to as “QuickChart”, “Company”, "us", "we", or "our"). 

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We may review this Policy to ensure that it is relevant and remains current with changing laws, regulations and technologies, and we reserve the right to change this Policy at any time. Our updated Policy will be posted on our website at www.quickchart.ca/privacy and will be current as of the “Last modified date” set out above. However, while the Policy may change, we will treat your personal information in a manner consistent with the Policy under which it was collected, unless we receive your consent to treat it differently.

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By using the App or accessing any Services, you agree to the collection, use, disclosure of your personal information in accordance with this Policy and our Terms and Conditions of Use (the “Terms”). If you do not agree with this Policy, please do not use the App or any Services, as the case may be.

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Who We Are and What We Do?

We proudly offer an innovative platform, QuickChart, that utilizes a combination of self-hosted and third-party services to transcribe and summarize live or recorded audio into concise, comprehensible medical notes. Our application is adept at generating extensive notes from minimal text and audio inputs, leveraging advanced algorithms and machine learning techniques for accuracy and efficiency.

 

What is Personal Information?

Personal information is any information about an identifiable person.

This policy applies to personal information about individuals and does not apply to the information collected, used or disclosed with respect to corporate or commercial entities. Also, this policy does not impose any limits on our collection, use or disclosure of information exempted under applicable privacy legislation, including business contact information and certain publicly available information.

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What Personal Information does QuickChart collect and how does QuickChart use this Personal Information?

QuickChart may collect various information from you, including your first and last name, address, phone number, email address and subject of inquiry (e.g. information requests), preferred means of communication, your interaction with our website, social media sites and mobile applications (including information such as IP addresses, browser type, language, access times, referring website, etc.), and other information you provide to us. QuickChart may collect this information in various ways, including through your interaction with the Services and through your communications with QuickChart.

We do not store any data submitted through the App apart from user data which includes login information, usage information, and other statistical data. Any data you submit, including your dictations or audio recordings, transcriptions, reports generated, and any other data you provide or is obtained as a result, may be stored by third-party service providers in accordance with their respective data policies. All third-party technologies we employ are compliant with Canadian privacy laws and regulations. Upon using the Services, you are agreeing to the Terms and this Policy.

How We Use Your Information?

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We use your information to:

• To authenticate your identity.

• To present our website, App, and Services to you.

• To provide you with information, products, or services that you request from us.

• To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.

• To provide you with notices about your account/subscription, including expiration and renewal notices.

• To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.

• To notify you about changes to our Services in general, or the App in particular, or any products or services we offer or provide.

• To improve our Services, or customer relationships and experiences.

• In any other way we may describe when you provide the information.

• For any other purpose with your consent.

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Disclosure of Your Information?

We may disclose personal information that we collect or you provide as described in this privacy policy:

• In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of QuickChart Inc.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by QuickChart Inc. about our customers and users is among the assets transferred.

• To contractors, service providers, and other third parties, including Microsoft Azure and Digital Ocean, LLC, which we use to support our business (such as analytics, web application development, cloud infrastructure services, and any providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

• To fulfill the purpose for which you provide it.

• For any other purpose disclosed by us when you provide the information.

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.

• To enforce or apply the Terms and other agreements, including for billing and collection purposes.

• With your consent.

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Transferring Your Personal Information

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business  and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

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By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.

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Data Security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

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The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards, which any Website visitor can view.

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Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website, App, or any other Services.

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Personal Health Information

We do not have access to personal health information, as defined under applicable law, and/or any patient-sensitive data, as the case may be (“Personal Health Information”). You, as the user, are solely responsible for the accuracy, confidentiality, and security of any Personal Health Information or any other data you submit through the App or any of our Services. You represent and warrant that:

• You have the necessary permissions, consents, and patient informed consent to submit the data through the App or the Services, as the case may be.

• You will comply with all applicable data protection and privacy laws and regulations in relation to the data you submit through the App or Services, as the case may be.

• You will not submit any data that is prohibited, false, misleading, defamatory, inappropriate, or otherwise would be considered illegal under applicable law.

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Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, technical, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

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WE DO NOT HAVE ACCESS TO CLINICAL DATA, PERSONAL HEALTH INFORMATION, OR NOTES GENERATED BY THE SERVICES.

 

QuickChart only stores data temporarily, for a period not exceeding 30 days, to synchronize notes across your devices, and once deleted by you, no data is stored. All information we collect will be collected and used in accordance with Our Privacy Policy.

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Providing Access

Upon written request and authentication of identity, QuickChart will provide you with your other personal information under our control, information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We will make the information available within 30 days or provide written notice where additional time is required to fulfil the request.

In some situations, we may not be able to provide access to certain personal information. This may be the case where, for example, disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purpose of an investigation or where disclosure of the information would reveal confidential commercial information that, if disclosed, could harm our competitive position. We may also be prevented by law from providing access to certain personal information.

Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.

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Withdrawing Your Consent

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at info@quickchart.ca. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

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Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page.

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We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our website and this Policy to check for any changes.

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CONTACT INFORMATION AND CHALLENGING COMPLIANCE

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at:

Email:                          info@quickchart.ca

 

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.